Refund policy
Introduction: In keeping with our ongoing commitment to providing an exceptional shopping experience, Noi da piccoli has adopted a return policy that reflects the values of quality and customer satisfaction that define our brand. Aware of the uncertainties associated with online purchases, we wish to offer a return process that is transparent and compliant with European and Italian regulations.
Return Acceptance Criteria:
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Damaged or Defective Products: Quality is our priority. We accept returns of products that are damaged or defective upon delivery, reflecting our commitment to the highest standards. If a product is damaged or defective, please send a photo via our WhatsApp customer service chat or by email to facilitate the return process.
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Size Selection Error: We recognize the importance of a proper fit. We accept returns in the event of a size error with respect to the size selected when placing the order, ensuring your complete satisfaction.
Detailed Return Procedure: Please contact our Customer Service at assistenza@noidapiccoli.com or call +39 334 716 0824 to initiate the return process. Our team will guide you step by step, providing all the instructions necessary for an efficient and smooth handling of your return.
Condition of Returned Products: In order to maintain high quality standards, returned products must be in impeccable condition: unused and unwashed.
Replacement or Refund Options: In the event of a return, we offer maximum flexibility: you may request replacement of the product with an equivalent one, a refund in the form of store credit to be used in our store, or a direct cash refund, according to your preference.
Maximum Period of 14 Days: The return and/or exchange process may take place within 14 days of purchase for any reason, offering you additional flexibility and peace of mind in your shopping experience.
Return Shipping Costs:
To ensure the transparency and clarity of our return policy, we wish to inform our customers that the shipping costs for returning products are borne by the customer. In certain cases, our Customer Service team will provide you with all the information necessary to arrange shipping at our expense.
Deduction of Original Shipping Costs:
In the event of a return, the shipping costs incurred for the original delivery of the products will be deducted from the total refund amount. This procedure applies to all returns, except those relating to shipping errors or defective products, in which case the customer will not incur any additional charges.