CUSTOMER SERVICE
We know that every question, concern or request matters, and we're here to offer thoughtful, responsive support for all your needs.
this link will put you in direct contact with our team
We're here for you, ready to listen and help you every step of the way.
Here's how it works: just ask a question and we'll do our best to reply as quickly as possible.
Your peace of mind is essential to us, and we're here to provide support and solutions quickly and efficiently.
Have a question?
Frequently asked questions
In Italy we ship with GLS and deliver in 2-3 working days: shipping costs €7.50 and is free on orders of €99 or more. To the rest of Europe it costs €15, free from €249.99, with delivery in 3-5 working days.
Yes. Within 14 days of delivery you can request a return or exchange for unworn, unwashed items with their tags attached. You pay the return postage, for orders from Italy and abroad. Message us on WhatsApp for instructions. All the details are in our refund policy.
Sizes are listed by age, but every brand and every child fits differently. For the right advice, message us on WhatsApp at +39 334 716 0824 with your child's age, height and weight.
Yes. In Italy you can pay cash on delivery, and with Klarna you can pay in instalments. We also accept credit and debit cards and PayPal.
Yes, pickup at our store in Frattamaggiore (Naples), Via Padre Mario Vergara 166, is free: orders are usually ready in 2-4 days.
Our store and WhatsApp customer service are open Monday to Saturday, 9am-1pm and 4pm-8pm (Italian time). We are closed on Sundays.
We have clothing, shoes and accessories for girls and boys aged 0 to 12; the widest choice goes from birth to 6 years.
Yes, it's our specialty: christening and ceremony dresses, sets, rompers, shoes and accessories for babies and children. See our Baptism and ceremony collection.
Yes, gift wrapping is free and we can add a gift receipt without prices: just ask in the order notes or on WhatsApp.
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To speed up the return process, please contact us using the WhatsApp link.